How fast can an ISA Certified Arborist inspect my property for privacy and terms?

Our 24/7 dispatch desk triages photo submissions within 60 seconds for emergency storm hazards and schedules routine on-site arborist inspections within 24 to 48 hours.

Privacy Policy, Terms of Service & SMS Opt-In Compliance

Effective Date: October 2026 | Entity: Urban Arborist LLC (urbanarboristtreeservice.com)

Urban Arborist LLC respects your privacy and protects the personal and property information you provide when requesting an ISA Certified Arborist estimate, tree risk assessment, or 24/7 emergency storm dispatch across Greater Houston (77380, 77018, 77381, 77382, 77379, 77008) and the Dallas-Fort Worth Metroplex.

1. Information We Collect

When you submit our online Estimate Request Form, text canopy photos via MMS, or call our 24/7 dispatch lines ((281) 555-0180 in North Houston / The Woodlands, (713) 555-0118 in Central Houston / Oak Forest / The Heights, or (972) 555-0199 in DFW), we collect:

Contact Identifiers: Name, property street address, ZIP code, phone number, and email address.
Property & Canopy Data: Tree species, trunk diameter (DBH), structural hazard photos, utility drop proximity, and HOA/municipal permit requirements.
Attribution & Call Metadata: Google Click Identifiers (gclid, wbraid, gbraid), UTM parameters, call recordings for quality assurance, and SMS conversation logs.

2. Carrier-Mandatory A2P 10DLC SMS Privacy & Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

We strictly enforce opt-in consent before sending any automated SMS dispatch updates or estimate reminders. You may reply STOP at any time to opt out of SMS communications or HELP for assistance.

3. How We Use Your Information

Dispatching ISA Certified Arborist estimators and crane/rigging crews to your property.
Preparing written ANSI A300 scope-of-work proposals and providing certificates of insurance ($2M General Liability + Statutory Workers' Compensation).
Facilitating HOA Architectural Control Committee (ACC) and municipal tree preservation packet submissions.

4. Data Security & Retention

All customer records, call transcripts, and property hazard photos are stored in encrypted access-controlled systems and retained only as needed for service execution, arboricultural warranty tracking, and tax/insurance compliance.